Supporter Terms

These Supporter Terms apply when you support HEAL (Help Each Other Achieve Life) (“HEAL”, “we”, “us”) with a monthly plan or a one-time payment (“support”). They add to the Terms of Use, which still apply. If the two conflict about support, these terms apply.

HEAL is free for every member, and it will stay that way. Support is a way for people who can afford it to help pay for what keeps HEAL running, such as keeping live meetings free and open, training and supporting volunteer hosts, independent provider vetting, and servers, safety and moderation. Those are examples of how HEAL spends its money as a whole. Support isn’t set aside for one purpose unless we clearly say so when you pay.

Support is a payment to HEAL, not a purchase of goods or a membership fee, and you don’t receive anything of material value in return beyond the small perks described below.

• Signed-in members only. Support is tied to a HEAL account, so you need to be signed in. There’s no guest giving. That way you can see and manage your support in one place.
• Adults. HEAL accounts are for people 18 and older, and you must be authorized to use the payment method you choose.
• One plan at a time. Each account can have one active monthly plan. You can also make one-time payments whenever you like.
• Never expected. No one at HEAL, including hosts and staff, will ask you personally for support or treat you differently because of it. If anyone does, please tell safety@teleheal.com.

Prices are in US dollars. The amount shown before you pay is the amount we charge.

One-time support. Choose $5, $10, $25 or any amount from $3 to $1,000. It’s charged once and never renews. One-time support doesn’t come with a plan’s perks, such as the shop discount code.

Any tax or currency conversion charged by your bank is between you and your bank.

Monthly plans are subscriptions that renew automatically. We follow the federal Restore Online Shoppers’ Confidence Act and state automatic-renewal laws, including California’s Automatic Renewal Law (Business and Professions Code §17600 and following). That means:

• Clear terms before you pay. Next to the payment button, we show the plan, its monthly price, that it renews every month until you cancel, when you’ll be charged, and how to cancel.
• Your affirmative consent. You start a plan only by actively choosing it and confirming payment. Nothing is pre-ticked, and we never turn one-time support into a plan.
• A confirmation you can keep. After you sign up, we email you a confirmation with the plan terms, the price, the renewal date and how to cancel.
• Easy online cancellation. You can cancel online, in the same place you manage your plan, without calling or emailing anyone (see “Cancelling”).
• Reminders. We intend to send a yearly reminder of your plan, its price and how to cancel, and any other renewal notices the law requires where you live.
• Notice of changes. We’ll tell you before any change to your plan’s price or terms takes effect (see “Changes to pricing and to these terms”).

Payments are processed by Stripe on its secure checkout page. You can pay by card and, where your device supports them, Apple Pay or Google Pay. HEAL never sees or stores your full card number. We receive confirmations and limited details such as the card brand, the last four digits and your plan status.

Your first monthly payment is taken when you sign up, and that date becomes your monthly renewal date. Stripe emails a receipt for every payment, and we send our own thank-you. You can update your card, see past invoices and download receipts in Stripe’s Customer Portal, which you open from your HEAL manage page.

Your card statement will show HEAL’s name. We aim to keep statement descriptors and email subject lines free of words like “recovery” or “addiction”.

You can move between Friend, Champion and Pillar at any time from your manage page.

• Prorated. Changes are prorated: you pay only for the time you spend on each plan in the current month. Before you confirm, we show you what the change will cost or credit.
• Moving up takes effect straight away, including the higher shop discount. The difference for the rest of the month is charged or added to your next payment, as shown when you confirm.
• Moving down also takes effect straight away. Any unused amount becomes a credit against your next payments rather than a cash refund.

Your renewal date stays the same.

You can cancel a monthly plan whenever you like, for any reason or none, online from your manage page or in Stripe’s Customer Portal. There’s no fee and no need to explain. If you’d rather, email supporters@teleheal.com and we’ll cancel it for you.

• Cancellation takes effect at the end of the month you’ve already paid for. You won’t be charged again, and your perks continue until then.
• Changed your mind? You can undo a cancellation any time before that date, and your plan simply carries on.
• When the plan ends, your badge, avatar ring and discount code stop, and you’re removed from the supporters wall. Your HEAL membership doesn’t change in any way.

If a monthly payment fails, for example because a card has expired, Stripe will try again automatically over the following days and we’ll email you so you can update your card. Your perks continue while we retry.

If the payment still can’t be taken after the retries, your plan ends and its perks stop. We won’t charge you for the missed month later, and nothing about your membership changes. You can start a new plan whenever you like.

• One-time support: refundable in full if you ask within 14 days of the payment. Email supporters@teleheal.com from your account address with the date and amount.
• Monthly plans: cancelling stops future payments. Payments already made aren’t refunded part-way through a month, and you keep your perks until the paid month ends.
• Mistakes are always refunded: a duplicate charge, a charge after you cancelled, a wrong amount, or a payment you didn’t authorize. Tell us as soon as you notice.
• Where the law gives you more, for example a right to cancel within a set period where you live, you get it.

Refunds go back to the original payment method and may take a few business days to appear. If you used a shop discount code from a plan that is later refunded, the orders you already placed with it aren’t affected.

Please contact us before disputing a charge with your bank; we can usually fix it faster. Doing so never affects your right to dispute a charge.

Perks are small thank-yous. They are cosmetic, or a shop discount, and nothing more.

• Supporter badge and avatar ring. Off by default. Being visible as a supporter is your choice in a recovery community, so the badge and the Champion or Pillar ring appear to other members only if you switch them on, and you can switch them off at any time.
• Supporters wall. Off by default. If you opt in, the public wall shows your display name, avatar, plan and the month you became a supporter. It never shows your email, amounts or anything about your recovery. You can leave the wall at any time; it updates promptly, though copies others have already seen can’t be recalled.
• Shop discount code. Champion and Pillar plans include a personal code for 10% or 15% off eligible products in the HEAL shop. It works only with the email address on your HEAL account, can’t be shared, sold or combined with another code, and has no cash value. It stops working when your plan ends, and changes percentage if you change plans. The Shop Terms of Sale apply to every order.

We may change or retire a perk, with notice. If we remove a perk you pay for, you can cancel and we’ll refund the current month on request.

We keep your plan, its status and dates, the history of your payments and refunds, your badge and wall choices, and your discount code with your account. Stripe holds your payment details. We use this only to run your support, send receipts and notices, keep the financial records the law requires, and prevent fraud.

Your support is kept separate from your recovery information. We never use it to draw conclusions about your health, never sell it and never use it for advertising. It isn’t shown to other members unless you switch on your badge or join the wall. More detail is in the Privacy Policy and the Consumer Health Data Privacy Policy.

Deleting your account cancels any active monthly plan immediately, so you won’t be charged again. Your perks, badge, wall entry and discount code end at once. Because deletion is immediate, the rest of the current month isn’t refunded automatically, but if you ask within 14 days we’ll refund it. Payment records are kept, with your identity minimized, for the period tax and accounting law requires, as explained in Your Data Rights & Deletion.

We may change plan prices, perks or these terms. If a change affects your plan, such as a price increase, we’ll email you at least 30 days before it applies to you, explain what’s changing and how to cancel. If you don’t want the change, cancel before it takes effect and you won’t be charged the new price. A price change never applies to a month you’ve already paid for.

If HEAL ever ends the Supporters program, we’ll cancel all plans, tell you in advance, and stop charging. If HEAL’s tax status ever changes, it won’t make past payments tax-deductible, and we’ll update these terms before treating any future payment differently.

The disclaimers, limitation of liability and dispute resolution sections of the Terms of Use apply to support. Under them, HEAL’s total liability for any claim about support is limited to the amounts you paid us in the 12 months before the claim, except where the law doesn’t allow a limit.

• Plans, billing, refunds and perks: supporters@teleheal.com
• General account help: support@teleheal.com
• Privacy: privacy@teleheal.com

Every inbox is read by a person, and none is monitored for emergencies. If you need help right now, call or text 988, or call 911.